The existing environment for messaging in the primary care sector has been described as a "hailstorm" of information by primary care providers. There are many existing newsletters and publication processes.
Medinz is a new primary care communications platform that is the one place to publish communications directly to primary care across a region or nationally.
Medinz provides a single place for GP practices, pharmacists and urgent care clinics to receive communications from DHBs, community laboratory organisations, regional public health units and PHOs. Publishers can be added to the platform as and when required.
Medinz is available to all primary care staff. This ensures consistent, timely communication across the whole primary care sector. Each GP practice, pharmacy and urgent care clinic on Medinz has access to a reporting tab to check that the members of their organisation have seen a message.
Messages are prioritised as Critical, Urgent or Routine. Messages will be sent to recipients according to their preference, for each level of priority. All messages are also published to the Medinz website.
Each published message has a point of contact and enables two-way communication between the publisher and the recipient. Recipients can rate messages as a form of quality control to ensure only useful and relevant communications are sent.
There are many existing newsletters and publication processes for delivering messages to primary care. Thse are creating an environment that has been described as a "hailstorm" of information, by primary care providers. Medinz is the one place to publish all communications for primary care across the region.
Advantages for using Medinz:
- A centralised, single point of communication – This reduces message duplication and facilitates readership by providing a single point of reference.
- Consistent communication of messages across the whole primary care sector, pharmacists and GPs all receive the same messages.
- Triaging of messages by clinical relevance. This ensures critical messages are delivered promptly by all methods of communications while more routine messages are delivered according to the preference of the recipient.
- A reporting dashboard for organisations – organisations can check that the members of their organisation have seen a message.
- 2-way communication between the publisher and the recipient
- A simple, easy to use interface for recipients to view messages, scan read headlines and search for a history of all messages over time.
- A feedback loop for publishers to ensure they post appropriate content.
- A rating system for users to rate message appropriateness. Systems and processes in place to ensure appropriate posting of messages.
- Accessibility – users can authenticate via their PMS (e.g. Medtech32 and Medtech Evolution) or access via a browser.
- Community laboratory organisations
- Regional public health services
Medinz will only publish non-patient, clinically relevant information to primary healthcare providers. Medinz will not send marketing or junk mail.
Messages are prioritised as Critical, Urgent or Routine. Messages will be sent to recipients according to your preference, for each level of priority.
All messages are also published to the Medinz website.
- Critical messages Recipients will immediately receive critical messages via all methods provided, e.g. fax, email and SMS (text message).
- Urgent messages concern clinical risk. They are considered important for a health professional to know in the next 24 hours.
- Routine messages are clinically relevant but not time critical. These are sent weekly.
Medinz is available to all staff and we encourage all staff in your organisatino to be registered. THis ensures consistent, timely communicatino across the whole primary care sector.
Each GP practice, pharmacy and urgent care clinic who has activated a master user has access to a Reporting tab to check that the memebers of their organisation have seen a message.
Medinz is fully funded by the DHBs in the Auckland and Waitemata DHB regions. There is no charge for primary care services or publishers to use Medinz.